FAQ’s Care Dimensions Walk for Hospice

General Information

I want to create a Walk shirt for my team. Can I have the Walk logo?

Yes! Logo files are available to Walkers. Please contact Melissa Jacobsen, Graphic Designer, at MJacobsen@CareDimensions.org for usage guidelines and files. Below is a preview image of the Walk logo. 

Registration

How do I register for the Walk?
You can register for this year’s Walk by going here and click on the Register Now button. If you need help registering, please contact the Walk Team at Events@CareDimensions.org or 978-907-4750.

Do I need to register my child/children for the Walk?
Children who wish to fundraise should register online. Children who will just be participating in the Walk for Hospice do not need to register online.

Is there a registration fee or fundraising minimum?
Care Dimensions Walk for Hospice does not have a registration fee or fundraising minimum. However, we are counting on your help to raise funds. We encourage every participant to support the Walk for Hospice by donating or fundraising. The goal for this year’s Walk is $250,000 and we appreciate your help in reaching that with all donations, no matter how big or small!

I registered as an individual, but I would like to join a team.
Click here to log into the Walk website, click on "Participant Center" at the top of any page. Click on the "Profile" tab. Below this, click on the "Event Options" tab. You will then see a section that will let you change your team membership. You can search for a team and join it. If you would like to be a captain of a new team, contact us at 978-223-9787 or Events@CareDimensions.org and we will set you up as a new captain.

Can I use my login information from previous years?
If you registered for the Walk in 2018 or later, you will be able to use the same login information from year to year.

I have forgotten my username and/or password.
Click here, then click on either "Forgot User Name?" or "Forgot Password?". Fill out the box(es) on the screen and press "Submit". You should receive your information by email. Please contact the Walk team if you are still unable to access your account at Events@CareDimensions.org or 978-223-9787.

How do I add a picture to my personal page?
Log in to the Walk website, click on "Participant Center" at the top of any page. Click on the "Personal Page" tab at the top. Click on "Photos/Videos" on the right. You can upload a single .jpeg picture.

 Can I change my team name or goal?

• Yes, however, only a team captain can make changes to a team. To change the team name: Log into the Walk website, click on "Participant Center" at the top of any page. Click on the "Team Page" tab, then click on "edit" in the box to the right.
• To change the team goal: Log into the Walk website, click on "Participant Center" at the top of any page. Click on the "Progress" tab, then click on "Team" in the box to the right. Click on "change" below your team's goal to change the amount. 

How do I find a participant’s personal fundraising page?
Click on Donate and search by their first or last name. If their name does not come right up, try entering the first few letter of their name. For example, type in T instead of Tom or Thomas.

Can we switch out team captains or assign co-captains to a team?
Yes, however, only the current team captain has the ability to do so. Log into the Walk website, click on "Participant Center" at the top of any page. Click on "View Team Roster" on the right-hand side, then click on "Manage Captains". Check the boxes next to each member who should be a captain, then press "Save".

Who should I contact if I have questions regarding Care Dimensions Walk for Hospice that are not addressed on this page?
Please contact the Walk team at Events@CareDimensions.org or 978-223-9787. 

Fundraising

Is Care Dimensions a non-profit organization? Are donations to the Walk for Hospice tax deductible?
Yes, Care Dimensions is a registered 501(c)3 non-profit organization, and donations to Care Dimensions, including the Walk for Hospice, are tax deductible to the full extent permitted by law. The federal tax ID for Care Dimensions is #22-2873792.

How can people support my fundraising efforts? 

• It’s easy for friends and family to support you! The fastest way for someone to sponsor you is to make an online donation to your fundraising page. We use industry accepted encryption for transmission of credit card information to ensure we keep your information secure, accurate, and complete. 
• After you register, you can create a Facebook Fundraiser that syncs with your Walk page. Log in to your Participant Center, look for the blue box that says "Fundraise on Facebook" and follow the prompts. Follow this guide or watch this video tutorial for more detailed instructions. 
• Giving by phone is easy. Call 978-223-9787 and someone on the Walk team will take your donation by credit card and post it to your fundraising page right away. 
• Make a check payable to Care Dimensions Walk for Hospice and add your name to the memo line and we will be sure to add it to your fundraising total. You can mail the check to Care Dimensions, Attn: Walk, 75 Sylvan Street, Suite B-102, Danvers, MA, 01923.

My fundraising total on my web page doesn't match what I turned in.
There may be a 2 - 3 week delay entering donations that were received offline during peak event times. Please log back in at a later date to check your fundraising total. If you have additional questions about your fundraising total, please contact the Walk team at Events@CareDimensions.org or 978-223-9787.

How are offline donations handled?
Offline donations are manually entered and applied to participants fundraising pages. Please note there may be a 2 - 3 week delay entering donations during peak event times. If you have any questions, please contact the Walk team at Events@CareDimensions.org or 978-223-9787. 

Where can I get a donation tracking sheet to record donations? 
Click here to download a donation tracking sheet.

Who should donation checks be made out to?
Care Dimensions Walk for Hospice and add your name to the memo line and we will be sure to add it to your fundraising total.

Do you accept Matching Gifts?
Yes! Matching gifts are an easy and great way to double or triple donations. To see if your company has a matching gift program, please contact your employer’s HR Department. Much of the necessary information may also be available on your company intranet. If your employer matches gifts, they may have you fill out a form and email or mail it to our organization. Please send those forms to: Care Dimensions Walk for Hospice, 75 Sylvan Street, Suite B-102, Danvers, MA 01923 or email them to: Events@CareDimensions.org.

How do I find a participant’s personal fundraising page?
Click on Donate and search by their first or last name. If their name does not come right up, try entering the first few letters of their name. For example, type in T instead of Tom or Thomas.

Can I donate or fundraise if the event is over?
Yes, thank you! We will count donations towards this year’s Walk until December 31.

Website

My Participant Center will not load after I log in. 
This could be caused by your internet browser or by a firewall. If you are using Firefox as your internet browser, we recommend switching to another browser, such as Chrome. If you are trying to access your Participant Center on a work or corporate computer, you may be experiencing difficulties due to social media blocking. If your company blocks access to social media sites, such as Facebook, the Participant Center will not load. Contact your IT department or try logging in on a home computer or other non-work device.

I am not receiving emails from the Walk for Hospice. 
First, add Events@CareDimensions.org as an approved sender list so that Walk emails do not go into your Spam or Junk folder. Walkers using a Comcast email may not receive Walk emails. We are working to resolve this issue with Comcast.